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Returns

Hustled & Grind provides three return options:

  • Exchange for an alternate size/color (subject to stock availability)
  • Store Credit to your H & G online account (for customers with a Hustled & Grind member account)
  • Refund to your original method of payment (e.g. Credit Card or PayPal) if the item is faulty
Hustled and Grind do not offer refunds for change of mind. To organise a return please contact our friendly team between AEST business hours. If you want to exchange an item, all returns must be done within 14 days of receiving the product. Please include a pre-paid satchel with your return and ensure that the item is returned with its original packaging. Items will not be accepted if they have been worn or washed. Hustled & Grind do not wear the cost for postage. If you fail to provide a pre-paid satchel, you will be issued an instore credit for the amount of the product. If you receive an item that is faulty please contact our friendly team between AEST business hours within 14 days of receiving the product.

How long will it take to get a refund?

Once your goods have been received, please allow up to 10 business days for your refund to be credited back to your financial institution.

How do I return something that is faulty?

We provide full warranty on our Workwear products and other products sold on this site. Please email our Customer Service team at orders@hustledandgrind.com.au during business hours to discuss the fault and arrange a return. There is no shipping fee for items that are faulty and need to be returned.institution.

FAQ's

Yes, we ship worldwide to most countries. You can calculate shipping costs once you have added product/s to the cart page and entered in your postal address.
We have a size chart available for all products which is on each individual product page next to the product description. We also have the models height, weight and size they wear as an extra reference. Plus we offer size exchanges which is stated on our terms & conditions page.
Hustled & Grind manufacture all their products with leading high quality workwear fabrics. We have tested other well-known workwear products and itemised the top toughest brands to duplicate these fabrics. We have also incorporated a small percentage of spandex/elastane into our shorts and pants to allow for greater mobility. Plus we have added extra reinforced stitching on stress points (crotch, pockets, buttons) to compensate previous errors known to ripping. For a peace of mind we offer 100% money-back guaranteed if the product is faulty.
Simply select the products, sizes and quantities you wish to purchase and click ‘add to cart’. Once you have completed selecting all products, click on the wheelbarrow near the top right of the screen which will take you to our ‘shopping cart page’. Now enter your unique code into the small box that reads ‘coupon’ and press ‘apply coupon’. The cart will automatically recalculate the value of your order showing you the discount you received by adding your coupon.
Coupon codes are given to our new Instagram followers and through special promotions we have on our digital newsletters sent via email. Please make sure you subscribe so you are you are eligible for these.
We were established in Adelaide, Australia but are now currently located in Queensland, Australia.
Not at this stage, we are exclusive to our online store only.
Our products are 100% Australian designed and manufactured in China and Pakistan.

We begin processing orders as soon as they are placed, so for this reason we are unable to cancel or change your order. Our returns/policy form will be attached to your order once you receive it. Please do not hesitate to email us for further assistance on our contact us page.

If you purchase direct through the website and the product is in stock, regular postage Australia Wide is 5-7 business days and express postage is 2-3 business days. International regular postage is 6+ days for major metro areas and international express postage is 3-4 business days for major metro areas.

Once your order is placed through our website, you will receive an email stating your order is currently being processed. Once your order has been dispatched you will then be updated with your tracking number via Australia Post.

Firstly we apologise the item/s you request are out of stock. We do experience high volumes of orders and popular sizes and products sell quicker than we sometimes anticipate. We do offer backorders with majority of our products which is ordered direct through our suppliers once you place the order. Feel free to email us your product inquiry and we can provide you with an ETA.

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